SERVICE CONTENT
Service support:
Mainly engaged in the research, development, production, and sale of 18650 lithium-ion batteries, with the main products
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Repair replacement services
For battery failures caused by quality problems, the supplier provides free repair or replacement services.
During the warranty period, faulty batteries that comply with the three pack policy will be dealt with quickly.
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Battery testing maintenance
Some suppliers provide battery health testing service to help users understand the usage condition and remaining life of the battery.
Advice is given to users on how to properly maintain the battery in order to prolong its service life.
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After-sales logistics services
Some companies, such as Cainiao Logistics, improve the efficiency and reliability of lithium battery after-sale logistics by creating professional public warehouses and lithium after-sale transportation and distribution services.
Provide old battery recycling services to realize the recycling and environmental protection treatment of batteries.
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SERVICE PROCESS
Customer callbacks and surveys
Users submit repair applications through official channels (such as service hotline, official website, online customer service, etc.).
After receiving the application, the supplier will conduct a preliminary review and confirm whether it is covered by the warranty.
Fault detection and diagnosis
For batteries in need of repair, the supplier will arrange professional technicians to conduct testing and diagnosis.
According to the test results, determine the specific repair program or whether the battery needs to be replaced with a new one.
Repair or Replacement
After the user agrees to the repair program, the supplier will carry out the battery repair or replacement work.
After the repair or replacement is completed, the supplier will carry out quality checks and notify the user to pick up or deliver the battery.
Feedback and Tracking
The supplier will take the initiative to collect feedback from users in order to continuously improve the quality of after-sales service.
For unresolved problems or unsatisfied users, the supplier will follow up until the user is satisfied.
THE SERVICE STANDARDS AND COMMITMENTS
Rapid Response
Jiawei Lithium commitment to respond as soon as possible after receiving the application for repair, and give a treatment program within the specified time.
Professional and Efficient
Jiawei lithium can have a professional technical team and advanced testing equipment to ensure that the repair or replacement of professionalism and efficiency.
Quality Assurance
Repaired or replaced batteries will undergo strict quality inspection to ensure that they meet the original standards or higher.
Customer Satisfaction
Jiawei Lithium always puts customer satisfaction in the first place and is committed to providing users with a quality after-sales service experience.
UV aging
HAST aging test
100 grid test
Dust test
Waterproof test
Scratch test
Mechanical shock test
Drop ball impact test
Toxicology testing
Constant temperature and humidity test
Mechanical impact test
Reliability Test
Rapid temperature change
Hot and cold shock
Physical and chemical properties test
Friction resistance test
Micro drop test
Temperature and humidity combined cycle
Xenon lamp aging
Compatibility test
Salt spray test
Vibration Testing
